License Information

Operator Details

Ice Casino is owned and operated by Whitebox B.V., a company incorporated and registered in Curaçao at Korporaalweg 10, Willemstad, Curaçao, under company registration number 155412. Payment processing services are administered by T&C Whitebox CY Limited, a company duly registered in the Republic of Cyprus.

For all enquiries relating to licensing, compliance, or regulatory matters, you may contact us at: [email protected]

Gaming Licence

Whitebox B.V. holds a valid gaming licence issued by the Curaçao Gaming Control Board (GCB), an authority established under the laws of Curaçao for the purpose of regulating and supervising online gambling operations. The licence number is OGL/2024/822/0338.

This licence authorises Whitebox B.V. to offer online gaming and gambling services in accordance with the terms, conditions, and regulations set forth by the Curaçao Gaming Control Board. The licence is subject to periodic review and renewal in compliance with applicable regulatory requirements. Players are encouraged to verify the validity of this licence directly through the official Curaçao Gaming Control Board register.

Jurisdiction and Territory of Services

Ice Casino provides its services to eligible players in jurisdictions where online gambling is permitted under applicable local law. It is the sole responsibility of each player to ensure that accessing and using the services offered by Ice Casino complies with the laws and regulations of their country or territory of residence.

Ice Casino does not offer services to residents of jurisdictions where online gambling is prohibited or where the operator does not hold the required local authorisation. The operator reserves the right to restrict access to its platform from any territory at its sole discretion and in accordance with its legal obligations.

Age Restriction Policy

Access to Ice Casino and participation in any gambling activities offered on the platform is strictly restricted to individuals who are 18 years of age or older. The operator maintains a zero-tolerance policy towards underage gambling.

As part of the registration and verification process, all players are required to confirm that they meet the minimum age requirement. The operator reserves the right to request documentary evidence of age at any stage of a player’s account lifecycle. Where there are reasonable grounds to suspect that a player is under the age of 18, the operator will suspend access to the account pending verification and may permanently close the account if the suspicion is confirmed.

Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy

Whitebox B.V. is committed to operating in full compliance with applicable anti-money laundering legislation and international standards, including the Financial Action Task Force (FATF) recommendations. The operator maintains a comprehensive AML/KYC programme designed to prevent the use of its platform for money laundering, terrorist financing, or any other illicit financial activity.

As part of this programme, all players are subject to identity verification procedures prior to withdrawing funds and, where required, during the course of their use of the platform. Players may be asked to provide the following documentation:

• Government-issued photo identification (such as a passport or national identity card)
• Proof of residential address (such as a recent utility bill or bank statement)
• Evidence of the source of funds or source of wealth, where the circumstances require it
• Payment method verification documentation

The operator will not process withdrawal requests until the applicable KYC requirements have been satisfied. All documentation submitted by players is handled in strict confidence and in accordance with applicable data protection legislation. The operator reserves the right to decline transactions or close accounts where satisfactory verification cannot be completed.

Data Protection

Whitebox B.V. and T&C Whitebox CY Limited are committed to safeguarding the personal data of all players in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable to players within relevant jurisdictions.

Personal data collected during registration, verification, and the course of gameplay is processed solely for the purposes of providing the service, fulfilling legal and regulatory obligations, preventing fraud and financial crime, and improving platform security and functionality.

The operator does not sell, rent, or otherwise transfer personal data to third parties for marketing purposes without the express consent of the data subject. Data is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

Players have the right to access, rectify, or request the erasure of their personal data, subject to applicable legal limitations. Requests relating to the exercise of data subject rights may be directed to: [email protected]

Responsible Gambling

Whitebox B.V. recognises that gambling can pose risks to a minority of players and is committed to promoting safe, responsible, and sustainable gambling practices. The operator provides a range of tools to assist players in maintaining control over their gambling activity, including:

• Deposit limits – players may set daily, weekly, or monthly limits on the amount deposited into their account
• Loss limits – restrictions on the maximum amount a player may lose within a defined period
• Session time limits – controls on the duration of individual gambling sessions
• Self-exclusion – players may request temporary or permanent self-exclusion from the platform
• Reality checks – periodic on-screen notifications reminding players of the time elapsed during a gambling session
• Account cooling-off periods – short-term breaks from gambling activity

Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations, including GamCare (www.gamcare.org.uk) and GamblersAnonymous (www.gamblersanonymous.org.uk). The operator will act upon any self-exclusion requests promptly and will not direct marketing communications to players who have self-excluded.

Dispute Resolution

In the event that a player wishes to raise a complaint or dispute concerning any aspect of the services provided by Ice Casino, the following procedure applies.

In the first instance, players should submit a written complaint to the customer support team at [email protected], providing full details of the matter in question. The operator undertakes to acknowledge receipt of the complaint and to investigate the matter in good faith within a reasonable timeframe.

If the matter cannot be resolved to the satisfaction of the player through the internal complaints procedure, the player may refer the dispute to an independent alternative dispute resolution (ADR) body as notified by the operator from time to time, or to the Curaçao Gaming Control Board in accordance with its complaints and dispute resolution procedures.

The operator is committed to resolving all disputes in a fair, transparent, and timely manner, consistent with its obligations under applicable licensing conditions.

Updates to This Page

The information contained on this page is accurate as of the date of its last review. Whitebox B.V. reserves the right to update or amend this information at any time in response to changes in applicable law, regulatory requirements, or operational circumstances. Players are advised to review this page periodically to remain informed of any changes.