Responsible Gambling

Responsible Gambling

At Ice Casino, we believe that playing casino games should be an enjoyable pastime, not a source of stress, financial hardship, or emotional harm. We take our obligations to our players extremely seriously, and our commitment to player safety shapes every aspect of how we operate. This page explains the tools available to you, how to recognise when gambling may be becoming a problem, and where to find help if you need it.

Gambling Should Always Be a Choice

Gambling is a form of entertainment. Like any leisure activity, it works best when it remains something you choose to do within limits that feel comfortable to you, rather than something that feels compulsive or necessary. Before you play, it is worth reminding yourself of a few basic principles:

• Only gamble with money you can afford to lose.
• Set a budget before you start and stick to it.
• Never chase losses by increasing your bets to try to win back what you have spent.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol.
• Take regular breaks and avoid long uninterrupted sessions.
• Gambling should never be seen as a way to earn money or to solve financial problems.

If any of the above feels difficult to follow, the tools and support services listed on this page are here to help you.

Player Protection Tools

Ice Casino provides a range of account management tools that give you direct control over how you gamble. All of these tools are available from within your account settings, and our support team is available around the clock to help you set any of them up. You can also reach us by email at [email protected].

Deposit Limits

You can set a daily, weekly, or monthly limit on the amount you are able to deposit into your Ice Casino account. Once a limit is set, it takes effect immediately. If you wish to reduce your limit, the change takes effect straight away. If you request an increase to a previously set limit, a mandatory cooling-off period will apply before the higher limit becomes active.

Loss Limits

A loss limit caps the amount you can lose over a specified period, whether daily, weekly, or monthly. When you reach your limit, you will not be able to place further bets until the limit period resets. As with deposit limits, reductions take immediate effect and increases are subject to a delay.

Wager Limits

If you would rather control how much you stake in total over a period rather than how much you lose, a wager limit may suit you better. This caps the total value of all bets placed within your chosen time frame.

Session Time Limits

You can set a maximum amount of time you wish to spend gambling in a single session. When you reach the end of your session, you will be prompted to stop. Regular session limits are a practical way to keep your gambling within a planned timeframe.

Reality Checks

Reality check notifications pop up at intervals you specify, reminding you how long you have been playing during a session. These prompts help you stay aware of the time you are spending on the site and make conscious decisions about whether to continue.

Cooling-Off Period (Time Out)

If you feel that you need a short break from gambling, you can place a cooling-off period on your account. During this time, you will not be able to log in or place bets. Cooling-off periods are available for 24 hours, one week, or one month. They cannot be removed early, so please consider carefully before applying one.

Self-Exclusion

If you feel that a longer break is necessary, you can self-exclude from Ice Casino. Self-exclusion closes your account for a minimum of six months. During this period, your account cannot be reopened and we will take all reasonable steps to prevent you from receiving any promotional communications from us.

Self-exclusion through Ice Casino only applies to your account with us. We strongly recommend that you also register with GAMSTOP, which extends self-exclusion across all UK-licensed gambling operators simultaneously.

GAMSTOP: National Self-Exclusion

GAMSTOP is a free, national self-exclusion service that allows you to restrict your online gambling across all operators licensed by the UK Gambling Commission in a single registration. When you register with GAMSTOP, you can choose an exclusion period of six months, one year, or five years. The exclusion period cannot be ended early.

To register with GAMSTOP, visit www.gamstop.co.uk.

GAMSTOP is entirely free of charge and we strongly encourage any player who is concerned about their gambling to use it alongside, or instead of, the self-exclusion tools available directly through Ice Casino.

Blocking Software

In addition to the account tools and self-exclusion services listed above, dedicated gambling-blocking software can prevent access to gambling websites entirely across your devices. These tools can be particularly useful if you want an additional layer of protection alongside self-exclusion.

The following services are available:

Gamban – Blocks gambling websites and apps across all your devices. Available at www.gamban.com.

BetBlocker – A free service that allows you to block gambling sites on your devices for periods ranging from 24 hours to five years. Available at www.betblocker.org.

Net Nanny and Cyber Patrol – Parental control tools that can also be configured to block gambling content.

Recognising Problem Gambling

Problem gambling does not always look the same for every person, and it can develop gradually over time. The following signs may indicate that gambling has moved beyond entertainment and is causing harm:

• Spending more money on gambling than you can comfortably afford
• Borrowing money or selling possessions to fund gambling
• Feeling irritable or anxious when you are not gambling
• Neglecting work, family, or other responsibilities because of gambling
• Lying to friends or family about how much you gamble or how much you have lost
• Gambling to escape stress, anxiety, or other problems
• Repeatedly trying to stop or cut back but finding it difficult to do so
• Continuing to gamble in the hope of recovering losses

If any of these descriptions feel familiar, please use the tools on this page and reach out to one of the support organisations listed below. You do not need to be in crisis to seek help.

Support Organisations

A number of independent organisations provide free, confidential help to anyone affected by problem gambling, including friends and family members of those with a gambling problem.

GambleAware GambleAware funds treatment and support services for those affected by gambling harm across Great Britain. Their website includes a self-assessment tool, information about treatment, and a directory of local support services. Website: www.begambleaware.org National Gambling Helpline: 0808 8020 133 (free, 24 hours a day, 7 days a week)

GamCare GamCare is a national provider of free information, advice, and support for those affected by problem gambling. They operate the National Gambling Helpline and offer counselling, both online and in-person. Website: www.gamcare.org.uk Helpline: 0808 8020 133

Gambling Therapy Gambling Therapy provides free practical advice and emotional support to anyone affected by gambling problems, including an online support community available globally. Website: www.gamblingtherapy.org

Gamblers Anonymous UK A fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others to recover from problem gambling. Website: www.gamblersanonymous.org.uk

Gordon Moody Gordon Moody offers residential treatment programmes for those with severe gambling problems, as well as online support options. Website: www.gordonmoody.org.uk

Protecting Young People and Vulnerable Individuals

Ice Casino does not permit anyone under the age of 18 to open an account or place bets. Age verification checks are carried out on all accounts, and we reserve the right to request documentary proof of age at any point. Any account found to belong to a person under the age of 18 will be closed immediately and any funds returned.

If you share a device with other household members, including children, we recommend using the parental control tools referenced above to prevent access to gambling websites when you are not present.

If you are concerned about a friend or family member whose gambling may be causing harm, GamCare and GambleAware both offer dedicated support for affected third parties.

How to Contact Us

If you would like to discuss any of the tools or options described on this page, or if you need help applying any limit or restriction to your account, please contact our customer support team at any time:

Email: [email protected] Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the website.

We will always treat enquiries about responsible gambling with the utmost care and without judgement.

Playing at Ice Casino should be fun. If it stops being fun, please use the tools and services on this page. Help is always available.

18+ | Please gamble responsibly.